World of Smiles Support 

Frequently asked questions

Why can’t I pass through a particular level in the game?

If you cannot pass through one of the levels in the game, we urge you to contact us via the contact form below at the bottom of the page, so we can fix the level by making it easier for you.

Why can’t I log into the game? It hangs when I open the game.

The first thing we recommend you to do is delete the game and reinstall it from the official App store. All your achievements in the game will remain and still be the same. If you cannot log into the game again. Then.  Please contact us by filling in the contact form below at the bottom of the page.

Why is it that when I want to check my game ID, it says “not now…”?

Game ID is a unique identifier for every player. If your ID is not available then most likely you have Internet connection problem. Try to reconnect to the Internet and try again.

Why is advertisement not available?

Advertisements can be viewed in the game as rewards, but the number of hits view per day is limited. As possible failures of the advertising networks does not depend on us. Try to wait a while and try again.

I was told that I will get a prize in the game, but I haven’t yet… what’s the deal?

If you have yet to receive your promised prize at the moment, then perhaps it is due to the fact that you have no Internet connection on your device. Try to reconnect to the Internet and enter the game again. Please note that the promised prize does not appear immediately, you should log into the game and go to the window loading the game for verification, that is, to go for example with maps of the levels on the Islands (locations) for example or the same steps in reverse order.

There was a glitch in the game and all is lost... coins or levels disappeared or maybe something unimaginable!?

We urge you to contact us concerning any failure related to the game via the contact form below and we will solve all your problems.

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If you have any other questions or you cannot find a solution to your problem you may to contact us by Email.


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